Online Booking System
Online appointments are booked, managed and cancelled through your Personal Health Record.
Important information about your appointment
Please arrive 5 minutes before your appointment time. Please avoid arriving more than 5 minutes before your appointment. This is to help minimise the number of people in our waiting areas.
Please attend alone and bring and wear a face covering for your visit.
Please report to reception. We will need to check your details and arrive you onto our system.
If you are more than 10 minutes late for your appointment, we will triage you to assess if we are still able to see you that day. If we are not able to see you, you will need to make another appointment.
Booking your appointment online
If you have any symptoms of COVID-19 (Coronavirus) please DO NOT use the online booking system. Call us on 0300 300 2016.
You will be asked a series of questions about how we can help you and be given the most appropriate option for your needs. Based on your answers, you may be contacted by a clinician.
Some clinics offer same day appointments (SDA) and some offer appointments 48 hours and 2 weeks in advance or both. Clinic availability is regularly reviewed and up to date clinic details can be found on our clinic finder.
Same day appointments are bookable from 8:30 and 9:00am, and all available appointment slots will be shown during the booking process. New appointments are released daily at 8:30 and 9:00am.
You will only see appointments for the next few weeks. Appointments that have not been released for advanced or same day bookings will not show in the available dates calendar.
We have multiple clinics running across Hampshire, Isle of Wight, Portsmouth and Southampton Monday to Friday, please take a look at all locations if your preferred clinic is not available.
If you require assistance outside of our working hours please contact 111, your out of hours health care provides, or in an emergency only A&E.
If you have had sex with someone without a condom in the last 72 hours (3 days), who you know has HIV or think may have HIV, please do not use the online booking system but call 0300 300 2016 to arrange a clinician call back, Monday to Thursday from 8:30am to 5:00pm or Friday from 8:30am to 4:00pm.
There is a treatment regime called PEP (Post Exposure Prophylaxis) that may reduce your chances of getting HIV if started within 3 days (72 hours) of being exposed. It is important to access PEP as soon as possible, as it is more effective the sooner it is started. Further information about PEP can be found on the NHS Choices website.
If you need Emergency Contraception please call 0300 300 2016. Outside of our working hours, please visit our Emergency Contraception page for details on accessing a pharmacy. You should access Emergency Contraception as soon as possible if you need it.
If you have been sexually assaulted there are timescales in which we can take certain forensic examinations. Visit the Treetops Website for more information.
If you are wanting to book an appointment regarding PrEP then please call 0300 300 2016.