Privacy and cookies
Areas of this website will NOT work without cookies, you may lose some features and functionality if you choose to disable cookies. For example, you won't be able to publish a page to Facebook, or 'like' a page via Facebook.
Triage and live chat
Our Live Chat and triage services will NOT work if you disable cookies, we use them temporarily to assist us in directing you to the correct operator. These cookies are deleted at the end of a chat session. We can not identify you via cookies, we can see how you answered our triage questions, to help us improve your experience in the future.
A cookie is a small text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie.
Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
It allows a website to remember things like your preferences or what's in your shopping basket.
Please note that all of these Cookies on our websites exist to enable functionality on the website and not for advertising purposes.
Some people find the idea of a website storing this type of information on their computer or mobile device intrusive.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
There are two types of cookies you may encounter when using this website:
First party cookies:
These are our cookies, controlled by us, written to your computer by us.
- We do not use First party cookies, in public areas of our websites.
Third party cookies:
These are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook, Twitter and YouTube, have their own cookies, which are controlled by them.
- We sometimes use Third party cookies, in our websites.
Google Cookies: Names prefixed by...
__utm Stores information are used by Google Analytics to track user activity on the site.
Twitter Cookies: Names prefixed by...
pid, k, guest_id, _twitter_sess, original_referer,external_referer, js, are Twitter cookies which allow content from Twitter to be shown on website pages and pages to be shared on Twitter.
Facebook Cookies: Names prefixed by...
datr, lu, s, locale, c_user, xs are Facebook cookies which allow sharing of a page on Facebook.
YouTube Cookies: Names prefixed by...
VISITOR_INFO1_LIVE Stores information used by YouTube to track video use.
If you have any questions or concerns about the cookies used on this site feel free to drop us a line and we will do our best to help.
- Information commissioner's office
- About Cookies
- If you do not want these cookies to be tracked you can disable them in your browser.
- You may wish to visit www.aboutcookies.org