New Phone Option: Cancel or Rebook Your Appointment

We have recently added a new telephone menu option to make managing your appointments easier.

If you need to cancel or rebook an existing appointment, you can now select Option 3 to speak to a Receptionist.
This will direct your call straight to the team who can help you quickly and efficiently.

PLEASE NOTE:  This line is not for clinical queries, testing, or results. If your query relates to any of these, please re-dial and select Option 1.

We endeavour to make this service available during the normal call opening times; however, if we are understaffed, this line may be closed. In such cases, you will be able to make this request with a nurse via the normal first option.

Thank you for helping us reduce missed appointments and improve access for other patients.

 

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Our lines are open from 8.15am to 3.00pm Monday to Friday.

Your call will be taken by specialist Sexual Health clinicians and other staff who will be able to advise on the best care for you.

We are currently experiencing some issues with orders for condoms by post and STI home testing kit requests through the Personal Health Record (PHR). There are some technical difficulties with the address search function. Please ensure you double check your address details are correct before submitting your requests. We are working on resolving this issue as quickly as possible and would like to apologise for any inconvenience caused.

Clinic notifications

St Marys Community Health Campus - Eastern Road Closure - Portsmouth

Southern Water are carrying out significant excavations to fix the burst sewer main in Portsmouth. From 10pm Sunday 4 January 2026, Eastern Road will be closed southbound between the junctions of Burrfields Road and Hayling Avenue for up to 8 weeks. Please plan your journey and consider alternative routes into the city, as delays will be highly likely at times. Allow extra time when travelling around the area and using the diversion routes.

Crown Heights - Basingstoke

There are significant building works in process at Crown Heights and this is planned to continue for 18 months. The clinic entrance is obscured by the scaffolding but we are open as normal. There is signposting to help. Please allow extra time when attending for your appointment.

Aldershot Centre for Health

There are parking problems at Aldershot Centre for Health due to an increase in users of the Centre this has reduced available parking. Please allow extra time when leaving to attend your appointment as late arrival may mean that we will not have time to see you.

ALDERSHOT CENTRE FOR HEALTH **CLOSING EARLY TODAY**

Please note the clinic on Level 4 is closing early today Weds 28/01/26 at 18:00. For urgent help after this time please go to your nearest A&E Department locally.

ALDERSHOT CENTRE FOR HEALTH

Due to a temporary restriction on the patient waiting area we can only allow patients to attend on their own. If attending with family members or friends they will be asked to wait elsewhere. Thank you for your co-operation.

Unit 6 Eastleigh Closing at 5pm 11/02/2026

Unit 6 Clinic will be closing at the earlier time of 5pm today (11/02/2026). Usual clinic times resume on Thursday (12/02/2026).

11 February 2026

PrEP

Condoms

HIV

Pregnancy

Personal health records

You need to register for a Personal Health Record (PHR) to get your FREE STI & HIV Test Kits and Condoms by Post.

Please be aware that our clinics are only offered in Hampshire, the Isle of Wight, Portsmouth, and Southampton.

Log In / Register here
Find out more

Did you know you can get your contraceptive pill from a local pharmacy?

  • Portsmouth, Southampton, The Isle of Wight & Hampshire all offer first supply and repeat pills

Click here to find out if your nearest pharmacy is offering this service.

Accessing Contraception from a Pharmacy

Did you know people living with HIV are entitled a COVID-19 Vaccination!

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HIV - COVID19

Think you have a UTI?

Common symptoms can include;

  • pain or a burning sensation when peeing
  • needing to pee more often than usual
  • needing to pee more often than usual during the night
  • pee that looks cloudy
  • blood in your pee

If you are aged 16-64 and a woman, you can access UTI (Urinary Tract Infection) treatment from your local pharmacy.

*Males should contact their GP

View link

 

 Phone Symbol.png0300 300 2016

Our lines are open from 8.15am - 3.00pm Monday to Friday.

Your call will be taken by specialist Sexual Health clinicians and other staff who will be able to advise on the best care for you. Please call from a private location as they may ask questions of an intimate nature.

A call back facility is available during busier times so that you don’t have to stay on the phone. Please remember to answer calls from unknown numbers if you request a call back. We endeavour to call you back by 4pm, however if you do not receive your call back, please call us again during our opening times. 

All calls are logged and recorded for training and monitoring purposes, except where a full telephone consultation is carried out when recording will be paused.

Our online Personal Health Record is still available if you prefer to access our service that way.

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